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Telemed FAQ

Q: Do you accept insurance for telemed visits?
A: Not currently. 

Q: How much does a telemed visit cost?
A: Our self-pay fee for a virtual visit is $59.00

Q: Can the provider prescribe me medication during a video visit?
A: Yes. Just like a regular in-clinic visit, one of our providers can diagnose your condition and prescribe you medication(s) that you can pick up at your local pharmacy. To note, not all symptoms and conditions are able to be diagnosed through telemedicine.

Q: What symptoms and conditions are best treated through video telemedicine?
A: While many conditions are not able to be effectively diagnosed or treated through telemedicine, many of the most common symptoms can me. Here are some of the most frequent examples: common cold, upper respiratory infection, allergies, sinusitis (sinus infection), cough/bronchitis, sore throat, nasal congestion/drainage, pink eye, urinary tract infection (UTI), rashes, and medication questions.

Q: Do I need to sign up for an account?
A: No. As a patient, you do not need to create an account with us to see your provider. Simply book an appointment, register your details, and hop into the call at the scheduled time. Solv accounts are an option for added convenience. 

Q: Can I book a same day appointment?
A: Yes. Video visits are open for both same and next day appointment times. Or, many times you can select “ASAP” to be connected with the next available provider. 

Q: Will I need to download any software or app?
A: No. Our video telemedicine platform, powered by Solv, requires only an internet browser and sustained internet connection. No downloads or apps necessary. 

Q: Are the video visits secure?
A: Yes. All data is encrypted using 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.